Professional Work

This section covers some of the work that I have done at NCR.

Student Projects

Below you can see links to my projects. Click on an image to view the project.

Experience

NCR - UX Writer/Content Strategist
2021 - 2023
Though starting as a Content Strategy intern in the Summer of 2021, I became a full-time UX Writer. Most of my work revolved around writing, editing, reviewing, and creating editorial guidelines for content produced at NCR across various lines of business. This job has allowed me to participate in many exciting projects and to help bring content strategy to the forefront of UX/UI design work at the company.
ThinkGeek - Geek Specialist
2019 - 2021
I loved working in an environment that encourages engaging with customers, exploring talents, and learning about different people. At ThinkGeek, my job was to talk to customers about their geeky interests and point them towards merchandise that might interest them. I built great relationships with guests and coworkers alike.
Publix - Cashier
2018
My first customer service job, I was afforded the opportunity to interact with a multitude of people from different backgrounds and cultures. At Publix, my job was to ring up purchases and collect donations from customers. I learned a lot about customer satisfaction and problem-solving at Publix, and I am thankful for the experience.

Education

Mercer University - Master in Technical Communication Management
2021 - present
Mercer University’s M.S. in Technical Communication Management (MSTCM) program provides new and practicing professionals with a unique graduate experience focused on the managerial role of the technical communicator. I am looking forward to expanding my knowledge and skills in tech comm and using them in my career.
Mercer University - Bachelor in Creative Writing
2017 - 2021
I received my Bachelor degree in Creative Writing, with a double major in Technical Communication. My focus areas were fiction writing and multimedia. I took many classes that I know will be useful to me in the future, such as Instructional Design, Usability, International Technical Communications, Technical Editing, Multimedia, Social Media Management, and Creative Approaches to Nonfiction. I especially appreciated the opportunity to work for clients like the DHS and PINES Library and I look forward to putting my skills to use.
Buford High School
2013 - 2017
I attended the wonderful Buford High School in Buford, Georgia. In the Buford School system, I did four years of concert band, one year each of jazz and marching band, and six years of musical theatre.
Kim Wallace

Kim Wallace

UX Writer and Content Designer
kiwallace1@yahoo.com
(770) 367-1705
My work as a writer spans many subjects. I consider my style of writing to be straightforward, professional, and creative, and I always try to bridge my love for creative writing with the world of digital media. As a technical communicator, my experience is wide-ranged, including such areas as Instructional Design, Usability, Social Media Management, and more. Currently, I am pursuing my Master degree in Technical Communication Management and working full-time as a UX writer at NCR Corporation.

Skills

Writing
Editing
Research
Design

Languages

English

Presentations

Presentations I have given at conferences are listed here.
IEEE ProComm - Limerick, Ireland
2022
In the summer of 2022, I presented a workshop titled "Accessibility in Web Design" at the International Professional Communication Conference in Limerick, Ireland. My workshop focuses on tools and best practices for applying accessibility principles to online content, including writing, designing, and programming.
Pop Culture Association of the South Conference - New Orleans
2018
One of my professors recommended I submit a paper I had written for his class to the Pop Culture Association of the South's Conference in New Orleans. The paper was accepted and I travelled to NOLA to present the paper at a panel. The paper, "Fandoms and Greeks and Gays, Oh My!" went over well at the LGBTQ+ panel at the conference and was a wonderful experience for me.

Testimonials

I have worked with a variety of great people. Here you can read some of their reviews.

Contact Me